We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge.

1. Return Policy

  • We typically do not accept returns due to customer error such as an undeliverable address, incorrect selection of sizes, designs, colors, etc.
  • Please keep in mind that there will be around 3% – 5% packages will get shipments problems such as broken during shipment, wrong items sent, lost by post office.
  • In case of issues listed above, please kindly send pictures of the item showing the damage and label of the item along with a clear description of the problem and contact our customer support teams with full evidence, we will strive the best to make it right. As soon as evidence verified by us, Reshipment can be arranged within 24 hours.
  • Any claims must be submitted within 60 days since the fulfillment cost is paid and the order is fulfilled. We won’t resolve any claim of order that is over 60 days.
  • Our return policy is based on the philosophy that we would only process return on issues that is because of us, and the return amount is only measured by the amount of fees that we received. Basically, we will replace an item if there’s an issue with it if the issue is because of us. In such cases, replacing the item or refunding the exact amount of the fulfillment cost for that order is the only resolution we would act. 
  • PLEASE BE AWARE:
    We may not be able to avoid a little COLOR and SIZE DIFFERENCIATION caused when printing, making our product. For example, colors may look brighter or darker than when comparing with pictures/photos on our website. Shirts may be 1-2 inches shorter/longer or widers/smaller than the announced size chart.

2. Refund Policy

  • We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at [email protected] with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us at [email protected] . Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
  • In case of damaged replacement items, we offer you a full refund. We need a video of the customer opening the package as well as a picture of the defective product to have a basis for a refund or replacement.
  • For US orders, if 45 business days since the time the order is processed and paid but the order is not delivered you may request a 100% base-cost refund for that order.
  • For WW orders, if 60 business days since the time the order is processed and paid but the order is not delivered, you may request a 100% base-cost refund for that order.
  • Any claims must be submitted within 60 days since the fulfillment cost is paid and the order is fulfilled. We won’t resolve any claim of order that is over 60 days.

3. Cancellation Conditions.

  • Within 24 hours after the customer pays the order, the customer can request a cancellation and refund for any reason.
  • After 24 hours after completing the payment of the order, the order will be produced immediately, so it cannot be canceled. We will only refund in cases where the goods are damaged, cannot be shipped on time and are covered by the terms of the Refund Policy.

4.Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] .

5.Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

6.Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

7.Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

8.Shipping

If your claim is approved, we will provide you with a return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.